General Questions

1How do I track my order?
For orders shipped through Blue Dart, the delivery status can be checked online at BLUEDART by entering the tracking number for your shipment. The tracking number is provided in your shipment confirmation email. For orders shipped through DTDC, the delivery status can be checked online at DTDC by entering the tracking number for your shipment. The tracking number is provided in your shipment confirmation email. Orders placed after Friday at 10:00 AM will be processed for shipment on the following Monday.
2 Where can I get information on Gottlich Foods products?
You can get detailed information on all Gottlich Foods products on our official website:
3 What safety measures do you follow in product development?
All our products are clinically tested for safety and efficacy and are completely free from side-effects when used in the dosage according to the instructions on the product packaging. Each product undergoes extensive research for safety and efficacy and has to meet stringent regulatory requirements before being made available to the customer.
4 What is 'My Account'?
'My Account' provides you the following features: Manage/edit your personal data like address, phone numbers. Change your password View Wishlist.
5How do I pay for a purchase?
We offer you multiple payment methods. Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use the below mentioned payment methods: - Debit Card / Net Banking / Cash Cards / Mobile Payment - MasterCard or Visa Credit Cards / Citibank Debit or ATM Card / Diners International Card - Wire / Bank / Fund Transfer - Demand Draft - Cash on Delivery Payments are processed through BillDesk's secure website
6 What steps do you take to prevent card fraud?
We realize the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The identity documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may be caused to customers and requests them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
7 How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section Under "My Account" section, click on the "My Orders" link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
8When and how can I cancel an order?
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please contact us with the order number.
9How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed when your consignment will be shipped and will also be provided a tracking number. During checkout, you will be prompted to provide your location's Pincode in order to ensure that it indeed is delivered to you.
10How are items packaged?
Products are shipped in packages by following standard packing procedures.
11How can I track the delivery of my order?
All consignments are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider. You may track information through their respective site for details.
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